IVY live Translation – Overcoming language barriers, bridging communication

Ivy Live Translation enhances Commend’s existing intercom infrastructure with powerful real-time speech translation, enabling seamless communication between people who speak different languages – instantly, securely and intuitively.
Through automatic real-time speech-to-speech translation, Ivy Live Translation creates an inclusive communication experience for international travellers, passengers, patients, hotel guests and staff. Language barriers are eliminated, whilst operators in control centres and call centres can respond more efficiently and securely to enquiries and emergencies.

Real-time translation for every situation
Ivy Live Translation automatically translates conversations between caller and operator in both directions – in real time and without the need for any additional tools.

Key feature

Automatic real-time speech-to-speech translation between callers and operators.
Real-time translation for calls forwarded from the Ivy Virtual Assistant to operators.
Support for most of the world’s languages, as well as all major European languages.
Caller and operators can use their respective native languages during the call.
Optimised for Commend devices in Symphony Cloud systems.

More security and better service through seamless communication
Whether at airports, in hotels, hospitals, smart city applications, logistics centres or on public transport – Ivy Live Translation ensures smooth communication whilst improving service quality, security and customer satisfaction.
Typical areas of application:

Hospitals and healthcare centers
Airports and international transport hubs
Public transport
Smart city solutions
Hotels and tourism
Transport and logistics centres
Control centres and security centres

Flexibly customisable conversation flows
The specially developed conversation flows allow for optimal adaptation to individual business processes.

Available scenarios

Ivy Live Translation (single button)
Ivy Live Translation (multiple buttons)

Both options offer customisable responses and dialogue elements, including:

Welcome messages
Close messages
Standard transfer messages
Emergency transfer messages
Customised dialogue flows for maximum flexibility

Transparency through comprehensive data insights
All calls are documented in a traceable manner and are available for analysis and quality control.
Analysis and reporting functions

Immediate access to the full call history
Call transcripts in the original language, including translations
Audio playback for quality control and call review
Detailed data insights for optimising processes and service quality

Advanced features for modern communication hubs
Ivy Live Translation combines speech translation, transcription and video communication in a single integrated solution.
Additional features

Ivy Captions for automatic speech-to-text transcriptions of translated conversations
Two-way video communication
Separate views for ‘Captions’ and ‘In conversation’ to make the best use of the available screen space
Maximised video stream display for an enhanced user experience

The benefits at a glance

Instant communication across language barriers
Improved service quality and customer satisfaction
Faster and more reliable response times
Reduced workload for control centre and service staff
Greater efficiency when handling international enquiries
Inclusive communication for people from all over the world

Ivy Live Translation turns language diversity into a competitive advantage – for greater security, better service and communication without borders.